If you wish to cancel your order, please telephone or email us as soon as possible. Please note, some orders will be dispatched the same working day and should this be the case, the cancellation will not be accepted, please refer to the returns section. Personalised goods cannot be cancelled once the order has been accepted.
If you are unhappy with your order, please contact us to discuss giving us the reasons for return and whether a replacement or refund is required. Providing all items are in their original packaging and undamaged you will receive a full refund or a replacement item, upon receipt of the returned items. You will be responsible for returning the goods to us and the cost of returning items is non-refundable, unless the item is faulty.
Please note there are no returns or refunds payable on any personalised items as these have been specifically made to order. This does not affect your statutory rights.